We accept the following payment methods:

• iDeal
• PayPal
• Wire Transfer
• CreditCard
• MisterCash/BanContact
• SofortBanking

Always enter your order number as payment reference when paying by wire transfer. You can find your order number by either logging in to your account and view the order tab, or refer to the order confirmation email. Orders won’t be processed until the payment has cleared in to our bank account. Orders not paid for within 7 days will be cancelled.

Transfers can be made to:
Afura BV
NL17 BUNQ 2056 7610 84

Note: Orders shipped to an address outside the EU do not pay the 21% VAT charge.

Website Security
Afura is registered at Comodo as a trusted retailer. This means that all information is encrypted before being send from your browser to our servers. This is done through Secure Socket Layer (SSL) technologie. SSL protects your personal data and payment. You can recognise that SSL is active on the lock in your browsers address bar during logging in and ordering.

You can always check the status of your order by clicking on My Account in the navigation bar. Please note that this is only possible if you’ve placed your order while logged in to your account or created one upon checkout. We will be happy to make any changes to your order if you contact us before it has been processed.

If you didn’t create an account just send an email to [email protected] and mention your order number. We will be more than happy to help you with any questions regarding your order status.

Orders placed Monday through Friday before 13:00 GMT+1 are shipped out the same day. Orders placed after 13:00 GMT+1 are shipped out the next business day. All our orders are shipped by our partner DPD or PostNL for domestic and European orders. Express shipments are sent via UPS or DHL. For international transit times please refer to the indication found upon checkout.

All our shipments are insured and require a signature upon receipt.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

No — customs duties, taxes, and import fees are not included in your order total and are the responsibility of the customer.

These charges are set by your country’s customs authority and must be paid by you when your package arrives.

We don’t have control over these fees, and we can’t cover or reimburse them.

We recommend checking with your local customs office for an estimate of any possible charges before placing your order.

If you forget or refuse to pay customs for your order, it will most likely be returned to us by the courier company.

If your order is returned to us because customs fees weren’t paid or the package wasn’t claimed, we’ll refund the item cost minus the shipping fees we incurred — even if your order qualified for free shipping.

We recommend checking your country’s customs policies before ordering, as these fees are the customer’s responsibility.

Netherlands & Belgium
Shipping charges within the Netherlands and Belgium are a flat €5,-. Orders above €100 are shipped out for free. You will automatically receive your tracking number shortly after your order has been shipped out.

International
Please enter your shipping destination to get our latest international rates. We ship worldwide.

Orders within the EU are shipped out for free starting at €200.

Orders outside of Europe are charged based on weight. You receive a 50% discount on orders over €300,- exc. VAT and free shipping from €600 exc. VAT.

Do you live in Amsterdam? Feel free to collect your order from our store or warehouse at your convenience. Make sure to select the pick-up option during check-out. We aim to have your order ready as quickly as possible, and latest the next business day if the item is available at the location of pick-up. Therefore orders placed on Friday will be ready on Monday.

In case you need it the same day, please do reach out by phone (020-331 3091) as we’re always happy to see what we can do.

Find our size guide here. Please note that these size charts should be used as a general guide to compare various size scales. Sizing can differ slightly from brand to brand and per individual item.

Our team can help you with any question about sizing. Just send us an email at [email protected] and we will gladly supply you with accurate measurements.

Exchanges

Need a different size or would you prefer something else? We recommend placing a new order and returning your original purchase. This ensures that the item you want remains available.

Returns

You may withdraw from your purchase within 14 calendar days of receiving your order.

You can Start a Return through our return portal, contact us directly, or return the item without registering it beforehand.

If you return an item without using the portal, please include your order number inside or on the parcel, or enough information for us to identify you and the relevant order. You need to explicitly let us know you will be withdrawing the order in writing.

After withdrawing from your purchase, you have 14 days to send the goods back to us.

90-day store credit

Full-price items may also be returned for store credit within 90 days of receiving your order. Sale items are excluded from this extended return period.

Condition

Items should be returned in their original condition, with original tags and packaging, and must not be washed, altered or worn beyond what is reasonably necessary to try them on.

Shoes must be returned in their original, undamaged shoe box without labels or tape attached directly to it.

Return shipping

Return shipping is at your own expense. We do not provide return labels or collection services.

We strongly recommend returning your parcel insured, with tracking and signature, and keeping your proof of shipment.

Returns must be sent directly to our warehouse. We cannot collect parcels from parcel shops or service points.

Any duties, taxes or other charges related to the return shipment are the responsibility of the sender.

Refunds

Once your return has been received, we will inspect and process it as soon as possible. You will receive confirmation by email.

Summary

1. Withdraw within 14 days of receiving your order.
2. Include your order number or enough information to identify the order.
3. Return shipping, duties and taxes are your responsibility.
4. Full-price items may also be returned for store credit within 90 days.

Return address

Afura Store
Veemarkt 175
1019 CG Amsterdam
The Netherlands

We currently do not offer welcome discounts. Keep an eye on our website and social media for future coupon campaigns.

Coupons can not be used in combination with other promotions or discount offers. The discount, if applicable, is applied to the subtotal excluding shipping charges. Coupons can be entered at the final step of the checkout.