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We accept the following payment methods:
- Wire Transfer
Always enter your order number as payment reference when paying by wire transfer. You can find your order number by either logging in to your account and view the order tab, or refer to the order confirmation email. Orders won’t be processed until the payment has cleared in to our bank account. Orders not paid for within 7 days will be cancelled.
Transfers can be made to:
Note: Orders shipped to an address outside the EU do not pay the 21% VAT charge.
Afura is registered at Comodo as a trusted retailer. This means that all information is encrypted before being send from your browser to our servers. This is done through Secure Socket Layer (SSL) technologie. SSL protects your personal data and payment. You can recognise that SSL is active on the lock in your browsers address bar during logging in and ordering.
You can always check the status of your order by clicking on My Account in the navigation bar. Please note that this is only possible if you’ve placed your order while logged in to your account or created one upon checkout. We will be happy to make any changes to your order if you contact us before it has been processed.
If you didn’t create an account just send an email to email@example.com and mention your order number. We will be more than happy to help you with any questions regarding your order status.
Shipping & Handeling
Orders placed Monday through Friday before 16:00 GMT+1 are shipped out the same day. Orders placed after 16:00 GMT+1 are shipped out the next business day. All our orders are shipped by our partner PostNL, the national shipping company. Orders placed before 16:00 GMT+1 are delivered the next business day. For international transit times please refer to the table in the shipping rates section below.
All our shipments insured and require a signature upon receipt.
Netherlands & Belgium
Shipping charges within the Netherlands and Belgium are a flat €5,-. Orders above €50 are shipped out for free. You will automatically receive your tracking number shortly after your order has been shipped out.
Please enter your shipping destination to get our latest international rates. We ship worldwide, so also to you. Orders within the EU are shipped out for free starting at €150 and the rest of the world from €250 exc. tax.Rates Table
Do you live in Amsterdam? Feel free to collect your order from our store or office at your convenience. Make sure to select the pick-up option during check-out. We aim to have your order ready as quickly as possible, and latest the next business day. Therefore orders placed on Friday will be ready on Monday.
In case you need it the same day, please do reach out by phone (020-331 3091) as we’re always happy to see what we can do.
The city center store is closed due to the lockdown and pick-ups are therefore not available at that location. Pick-ups are still possible at our warehouse and office at the Veemarkt 175 1019CG Amsterdam. In case you would’ve preferred a store pick-up, please reach out as we might be able to facilitate this after office hours.
Please note: these size charts should be used as a general guide to compare various size scales. Sizing can differ slightly from brand to brand and per individual item. Send us an email at firstname.lastname@example.org and we will gladly supply you with accurate measurements.Size Chart
Returns & Exchanges
Need a different size or did you simply change your mind and would you like to purchase something else? Send us an email at email@example.com within 90 calendar days with your request. Please include your order number and de desired size or alternative. We will reserve the item for you and exchange it once we receive the returned item.
Alternatively, you can place a new order and simply return the previous purchase to us. This will ensure that your exchange item is in stock and you will receive the replacement immediately.
If for any reason you are not happy with your purchase, you may return the item(s) within 90 calendar days starting the moment that you received your order. Orders returned within 14 days after you’ve received your order are eligible for a full refund. Orders returned after this period are refunded as a store credit. Items on sale can only be returned within the 14 day period and do not apply for a store credit.
We’ve included a return shipping address label on your invoice for your convenience. Please note that this is just an address label and not a pre-paid shipping label. Items must be returned in their original condition (unworn, unwashed, unaltered). Shoes should be returned with the original shoe box, free of damage and postal labels. Right now we do not facilitate in pick-ups or shipping labels back to our warehouse.
If for any reason the shipping address is unclear:
Afura Store, Veemarkt 175 1019CG Amsterdam, The Netherlands
Please allow 14 business days from the time that we receive your exchange to be processed.
We take great care ensuring our products meet our standards. In case you do happen to receive a damaged item, or your product shows signs of manufacturing faults. Please contact us immediately by either phone or email. We will provide you with a solutions or replacements as quick as human possible.
- We take great care photographing our products and ensure that colours match. However, we can not guarantee 100% accuracy due to differences in monitors and your display settings.
- We recommend trying on shoes inside only, preferably on a carpet.
Returned products should be in their original condition. Items should be unworn, unwashed and unaltered. Shoes should be returned with the original shoe box, free of damage and postal labels.
- We reserve the right to refuse any item not meeting these criteria.
Coupons can be obtained from our newsletter and can usually not be used in combination with other promotions or discount offers. The discount, if applicable, is applied to the subtotal excluding shipping charges. Coupons can be entered at the final step of the checkout.
Need more help?
Feel free to contact us if you have any questions, we’re more than happy to help. You can start a chat session with Victor by opening the chat window on the bottom right.
Phone: +31 (0) 20 331 3091
We’re available 6 days a week from Monday till Saturday between 10:00 GMT+1 and 19:00 GMT+1.