Store Manager

Afura is an Amsterdam based omni-channel retailer showcasing the best of independent and established, contemporary fashion and lifestyle brands. We’re a small team committed to presenting well made products from local and international brands in a laid back atmosphere. We believe in well designed products, capable of having a profound impact on mundane things in life and transcend beyond their sub-culture.

We currently have an open role for a Store Manager in Amsterdam. Read more below!

Your role

As Store Manager you will oversee all activities within our brick-and-mortar, are responsible for the overall daily operations of the shop, ensuring efficiency and profitability. Next to working on the shop floor, you’ll be the one hiring, training and managing the staff. Next to that you’ll be facilitating customer service, tracking and replenishing stock and meeting sales and financial goals.

Overall responsibilities

• Store Sales Warehousing Operations:
  • Drive sales by providing a positive and knowledgeable shopping experience for our customers.
  • Develop and maintain strong product knowledge to assist customers effectively 
  • Provide excellent post-purchase customer service, handling complaints, returns, and other customer inquiries efficiently.
  • Handle web orders, including fulfillment and responding to customer requests.
• Team Management
  • Serve as the team leader for all store staff
  • Hiring and training sales assistants to ensure high standards of customer service
  • Schedule
  • Set and monitor KPI’s, monitor task completion and provide support where needed to maintain smooth operations.
• Stock and Consumable Replenishments:
  • Ensure the store is adequately stocked with products and consumables.
  • Coordinate with the warehouse team to replenish stock as needed.
• Visual merchandise & Events management
  • Maintain a clean and organized store environment, ensuring all areas are presentable for customers, as well as adherent to VM strategies 
  • Coordinate with our marketing team on events planning and support during in-store events and promotional campaigns.

Who you are

• You are highly independent and pro-active
• You are able to work in a dynamic environment
• You have minimum 5 years experience in retail (ideally within a young and dynamic organization) and excel in coordination 
• You have an eye for detail and are very organized
• You master the English language fluently and idiomatically — Dutch is a big plus
• You live in the Netherlands and are able to work here
• You have an affinity with apparel and lifestyle

What we offer

• Room for growth in a small, passionate team
• Ownership of your position
• Pension plan
• Salary based on experience level
• Nice employee discount
• Regular team drinks and store events

Start: Immediate
Availability: 40 hours per week
Location: Amsterdam

Interested?

Send your resume and a motivation letter to careers@afurastore.com