Refund policy

Returns

If your purchase doesn’t meet your expectations, you have the option to return it by your own means within 14 calendar days from the day you received it. To ensure your return is processed smoothly, please remember to write your order number clearly on the outside of the parcel or include it inside. There’s no need to inform us beforehand about your return.

Please note, that we do not offer pick-up services, return labels, or cover the cost of return shipping to our warehouse.

Allow up to 14 business days from the date we receive your return for it to be processed.

For a full refund, your purchase needs to be returned (arrived) back to us within the 14-day window. Starting from the day you received your order. Items bought at full price can be returned for store credit within 90 days, while sale items are only eligible for returns within the initial 14-day period, with no option for store credit.

All items should be returned in their original condition: unworn, unwashed, and unaltered. Shoes must come back in their original box, which should be undamaged and without any postal labels.

Summary

  1. Items need to be returned to our warehouse within time.
  2. Include your order number on or in the box.
  3. We are not responsible for duties or taxes.
  4. We can not pick up your order at parcel shops.
  5. We do not provide return shipping labels, the costs are to be paid by the customer.
  6. It is not required to email us about your return or create it online.
  7. Items should be in their original condition.

If for any reason the shipping address is unclear:

Afura Store, Veemarkt 175 1019CG Amsterdam, The Netherlands

Please note that the Vijzelgracht store in Amsterdam is unable to accept or handle your online returns.